Terms of sale and use of the website

Purchasing from ars-imago international s.r.l.

It's possible to order material exclusively from the online ars-imago international s.r.l. shop after creating an account with one's personal data, that will be treated respecting the user's privacy following the D.L.30.6.2003 n. 196 and the GDPR. For any issue related to an order, please fill in the form..For any other issue related to an order, any kind of issue or question you can contact us directly to our email address or calling our support at +39 06.96042253 during opening hours.
The orders can be received through express courier or collected in our Rome Store in Via Caio Mario 25, after having payed. Products will be reserved for a customer only after payment is registered.

Collecting your order in our Store
As soon as the material is in our store, the order can be collected in the Rome store in Via Caio Mario 25 00192 during opening hours. The orders that have been placed online can't be payed physically but have to be payed online.


The shipping is managed by GLS, and the shipment time is approx. 24-36 hrs since the packet is sent, and depending on the postal code of the destination. An estimate for a shipment with DHL can be asked for.
Additional on-demand services::

- Express shipping within 12pm of the following day
- Shipment with telephone foreworning
- Stationary storage to be collected in GLS warehouse
In some cases an overprice can be added to the standard shipping cost

The shipping data must be correct and comprehensive of address, street number, postal code, city and provincia. In the order notes we ask you to write some instructions to help the courier such as the door, the name on the intercom and possibly phone number. If these data are incorrect, ars-imago can ask the client to pay for stock and following delivery attempts.

The shipping happens within 48hrs from the moment the order is placed (2 working days) after the order has been payed for. For all the products that are not available at the moment of the order, the extimated time of wait will be communicated via email by our staff. 


Shipping in the EU zone
Shipping in the EU zone is made through courier, and its cost is based on the package weight, visible before order confirmation:
   0,1 kg - 2 kg 2,1 kg - 10 kg  10,1 kg - 20 kg 20,1 kg - 30 kg 30,1 kg - 40 kg 40,1 kg - 50 kg
Andorra € 100,00 € 123,00 € 152,00 € 181,00 € 209,00 € 239,00
Austria € 12,00 € 15,00 € 20,00 € 24,00 € 28,00 € 32,00
Azores € 75,00 € 95,00 € 115,00 € 136,00 € 160,00 € 182,00
Balearic Islands € 51,00 € 64,00 € 80,00 € 96,00 € 112,00 € 128,00
Belgium € 12,00 € 15,00 € 20,00 € 23,00 € 27,00 € 31,00
Bulgaria € 24,00 € 32,00 € 41,00 € 49,00 € 59,00 € 68,00
Ceuta € 100,00 € 123,00 € 152,00 € 181,00 € 209,00 € 239,00
Corsica € 85,00 € 96,00 € 110,00 € 124,00 € 137,00 € 151,00
Coratia € 43,00 € 46,00 € 48,00 € 53,00 € 58,00 € 63,00
Cyprus € 41,00 € 84,00 € 138,00 € 193,00 € 247,00 € 300,00
Czech Republic € 22,00 € 26,00 € 30,00 € 34,00 € 39,00 € 43,00
Denmark € 18,00 € 21,00 € 25,00 € 28,00 € 32,00 € 35,00
Estonia € 26,00 € 33,00 € 42,00 € 52,00 € 61,00 € 70,00
Finland € 39,00 € 44,00 € 51,00 € 58,00 € 64,00 € 71,00
France € 18,00 € 20,00 € 23,00 € 26,00 € 29,00 € 32,00
Germany € 12,00 € 15,00 € 22,00 € 27,00 € 32,00 € 37,00
Gibraltar € 100,00 € 123,00 € 152,00 € 181,00 € 209,00 € 239,00
Greece € 22,00 € 46,00 € 76,00 € 105,00 € 135,00 € 164,00
Hungary € 19,00 € 24,00 € 29,00 € 35,00 € 40,00 € 46,00
Ireland € 31,00 € 36,00 € 42,00 € 48,00 € 53,00 € 59,00
Latvia € 26,00 € 33,00 € 42,00 € 52,00 € 61,00 € 70,00
Lithuania € 26,00 € 33,00 € 42,00 € 52,00 € 61,00 € 70,00
Luxembourg € 14,00 € 17,00 € 21,00 € 24,00 € 28,00 € 32,00
Madera € 59,00 € 71,00 € 86,00 € 100,00 € 115,00 € 130,00
Malta € 39,00 € 77,00 € 125,00 € 170,00 € 220,00 € 265,00
Melilla € 100,00 € 123,00 € 152,00 € 181,00 € 209,00 € 239,00
Netherlands € 13,00 € 16,00 € 21,00 € 25,00 € 29,00 € 32,00
Poland € 22,00 € 25,00 € 30,00 € 34,00 € 38,00 € 43,00
Portugal € 26,00 € 32,00 € 39,00 € 46,00 € 53,00 € 60,00
Romania € 27,00 € 31,00 € 36,00 € 42,00 € 47,00 € 53,00
Slovak Republic € 30,00 € 37,00 € 46,50 € 56,50 € 66,15 € 76,00
Slovenia € 17,00 € 22,00 € 27,00 € 32,00 € 37,00 € 42,00
Spain € 22,00 € 27,00 € 33,00 € 40,00 € 46,00 € 52,00
Sweden € 24,00 € 28,00 € 32,00 € 35,00 € 39,00 € 43,00

Shipping in out-of-EU countries
If you need to ship an order outside of the EU, please contact us specifying your complete address to have a precise estimate of the shipping costs.

Payment Methods
During the purchase experience, the client has the possibility to choose between these payment methods:

- cash (just for order placed in the physical store)
- Maestro (just for order placed in the physical store)
- PayPal
- Mastercard
- PostePay
- Stripe
- Wire transfer

There is no added cost for online payment

In our physical store it's possible to pay with cash or with every main credit/debit card (except for American Express)

The anticipated payment through wire transfer has to be headed to:
ars-imago international s.r.l.
Via Caio Mario 25
I-00192 Roma

Intesa San Paolo
To: ars-imago international s.r.l.
IBAN: IT36 E0306 90331 51000000078 17

30-days payment is allowed only after administraion's approval. The maximum uncovered amount is of 500 euros. Outside of this limit the order can be placed only with anticipated payment.

Electronic Invoicing
In presence of a VAT number to be indicated while creating an account on this website, a selling invoice will be created. The emission of such invoice is possible only if ars-imago international s.r.l. is in possession of the correct VAT number when closing the order.

Starting January 1st 2019 the electronic invoicing will be mandatory for all resident, established subjects in Italy or for all subjects that have a VAT number and are identified by it in Italy, unless justified excemption. No more PDF invoicing wil be allowed, only XML ones.

To properly manage the emission and sending of the electronic invoicings, we ask clients to tell us their 7 character SDI code as given by the Agenzia delle Entrate and the PEC address. The data has to be corrected under the client's responsibility. If the data are not correct the invoicing can't be assured.

Selling prices
All the published prices are comprehensive of value added tax, but not of shipment prices. These prices could be variated without forewarning. ars-imago International s.r.l. reserves its right to edit models, prices, descriptions and availability of its product without forewarning, except for errors and omissions.

Right of withdrawal

All the online sales are regulated by the Italian law D.Lgs n. 185 del 22/05/1999 that regulates the distanced contracts, created outside of the physical store. This law comprehends the right of withdrawal for the client, meaning that they can give back the purchased item/s obtaining a refund of the purchase price. The mentioned DL 185 del 22/05/1999 is applicable only to the mail orders. The client can give back the item/s within 10 working days from the day they have received the item/s if the withdrawal is forewardly communicated through registered mail with advice of delivery (art. 5 c. D.L. 185/99) sent to our address: ars-imago international s.r.l. Via Caio Mario 25 00192 ROMA. The right of withdrawal can be communicated through telegramm, fax or similar mediums, within 10 working days from the day the item/s has/have been received, nonetheless aregistered mail with advice of delivery should be sent within 48hrs from the first written communication. The given back item/s will be accepted only if the product have the original packaging adequately sealed containing the original packing and item/s in perfect conditions. The risks and shipping costs for the substitution of the item/s will be totally charged to the client. The refund of the amount spent by the client will be immediately transmitted through postal check after checking the conditions of the given back goods.
Non si accettano resi in contrassegno. Questo diritto è riservato esclusivamente alle persone fisiche (consumatori), quindi non può essere esercitato dalle persone giuridiche e dalle persone fisiche che agiscono per scopi riferibili all'attività professionale eventualmente svolta; sono quindi esclusi da questa legge commercianti e grossisti.

Photographic second hand selling conditions
In our Rome Store it's possible to sell your second hand photographic gear with a conto vendita contract. A valid ID document and signing a conto vendita contract (see below) is required if the client is an adult. If they are not adult, a valid ID document of a parent or legal tutor is required.
- When handing the material, ars-imago s.rl. reserves the right to evaluate and consider it suitable to be sold; the material has to be related to tools, accessories and cameras related to analog photography. Hence, gear such as cameras, enlarger, flashes and light meters etc. will be accepted
- The photographic material must be handed in good working conditions. If it's not, the owner has to provide for a repair to his expense before selling it through the conto vendita contract
- The material deposit, withdrawable by the owner of the item at any time, has a minimum duration of 45 days. At its ending ars-imago, together with the owner, can modify the established price for the material.
- ars-imago international s.r.l. will receive a 25% commission on the item's sale price
- When the item is sold, a countersigned copy of the conto vendita contract will be provided. This copy will certify the not amendable end of the service given by ars-imago international s.r.l.
- In no case a society or body can use the conto vendita contract, that is permitted only to privates with a valid ID document.

For the client purchasing material that's in the conto vendita:
- the material is verified and working, and it's sold only after the direct acknowledgement of the imminent selling by the owner.
- ars-imago international s.r.l. reserves the right to consider possible malfunctions declarations within 14 days from the day of purchase, after acknowledging that there are no damages due to the purchaser neglect or improper use of the good.
- at the moment of purchase a fiscal receipt will be given (the operation is not in the VAT subjected ones) according to art.1 of the D.P.R. Del 26/10/72 n°633 and following modifications.

Processing of personal data - Privacy
Data processing happens through manual, informatic and telematic tools, by ars-imago international s.r.l. structures and it happens respecting of what established by the "Tutela della persona e di altri soggetti rispetto al trattamento dei dati personali" (D.L.gsvo 30.6.2003 n. 196) law, known as "legge sulla privacy". We assure the maximum confidentiality: data processing is made exclusively with the aim of providing updates about initiatives and offers made by ars-imago international s.r.l.. The users' data won't be communicated or shared with third parts and the users can require the cancelation of such data at any time. The clients that are registered on have a permanent right to access and modification of their personal date, in accordance with the Italian law. The client can send every communication to this regard via email.

Signing in to the mailing list service
ars-imago international s.r.l. reserves the possibility to send emails for marketing purposes or promotional purposes on its products, exclusively to those clients that explicitly require it through the registration process on the website. The client has the possibility to request the interruption of the mailing list service or to modify the settings in their account preferences.

Terms and condition for the use of the website is the electronic website of the ars-imago international s.r.l. company, that has its site in Rome - Italy. All the users that want to use our website services must accept the terms of sale, notes and legal terms. All the private personal and sensible data that have been provided by the users on or sent to an email address that's pertinent to the same domain are and will be treated in accordance of all the privacy laws.

Online customers' responsibilities
At the moment of registration, when the user provides information for the use or the request of the user name and password, he assures that those informations are true and exact, as requested by the registration forms on If the provided informations are not true and exact, ars-imago international s.r.l. can suspend the access to the relative section of the website at any time. Every abuse will be pursued according to the law.

Limitations of use of the website 

ars-imago international s.r.l. forbids every action whose aim is:

- accessing the website through software/hardware tools to sistematically retrieve informations or for a fraudolent use of its contents;
- reproducing any section of the website on other websites without the written approval of the ars-imago international s.r.l. company;
- creating hypertextual links on other websites that conduct the user on without the written approval by the ars-imago international s.r.l. company.

Furthermore, it is strictly prohibited any use of the website that could constitute a criminally relevant act. Every abuse will be pursued according to the law.

Intellectual property
The wholeness of the website (illustrations, texts, descriptions, images, videos) is property of ars-imago international s.r.l. All total or partial reproductions of the website's content, through any kind of process and on any kind of platform/support, must be forewardly and explicitly approved by ars-imago international s.r.l. All info, contents, practices and softwares offered by our services are protected by Italian laws that disciplinate intellectual property and copyright.

Photographic Second Hand
Do you want to buy or sell a second hand camera or some photographic equipment? Discover our second hand service! Read the conditions here below:

ars-imago's terms of sale of photographic second hand: 
ars-imago's terms of purchase of photographic second hand: 

Information on terms of sale
ars-imago international s.r.l. can modify or update the present terms and use conditions at any times. The user accepts being bound to these edits and should therefore periodically visit this page to keep themselves updated n terms of sale.

Qualified Forum
For any controversy the only qualified forum will be the Rome Forum. 

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